Terms and Conditions

Effective Date: July 17, 2026

These Terms and Conditions govern your use of the RayMoore Heating and Cooling website at https://yougetmoore.com and any services, forms, booking tools, estimates, communications or other features made available through the website.

By using this website, submitting a form, requesting service or communicating with RayMoore Heating and Cooling, you agree to these Terms and Conditions.

About RayMoore Heating and Cooling

RayMoore Heating and Cooling provides heating, cooling, indoor air quality, installation, repair, maintenance and related home comfort services.

Contact information:

RayMoore Heating and Cooling
8442 Brookville Rd.
Indianapolis, IN 46239

Phone: 317-418-2961
Email: info@yougetmoore.com

Website Use

You may use this website only for lawful purposes.

You agree not to:

  • Use the website in a way that violates any law or regulation
  • Attempt to gain unauthorized access to the website or related systems
  • Introduce viruses, malware or harmful code
  • Interfere with the operation or security of the website
  • Submit false, misleading or fraudulent information
  • Copy or misuse website content without permission
  • Use automated tools to collect website data without authorization

We may restrict or block access to the website when we reasonably believe these Terms have been violated.

Service Requests

Submitting a form, booking request or estimate request does not guarantee that service will be available.

A service appointment is not confirmed until RayMoore Heating and Cooling accepts and schedules the request.

We may contact you to:

  • Confirm your information
  • Ask questions about the requested service
  • Schedule or reschedule an appointment
  • Provide an estimate
  • Discuss technician availability
  • Request access or property details
  • Provide updates related to your service

Service availability may depend on location, technician schedules, equipment needs, weather, emergencies and other factors.

Estimates and Pricing

Any pricing shown on the website is for general information unless clearly identified as a binding written offer.

Online estimates, calculators and promotional pricing may be based on limited information and may not reflect the final cost of service.

Final pricing may depend on:

  • Equipment type and condition
  • Labor requirements
  • Parts and materials
  • Property access
  • System size
  • Code requirements
  • Permit costs
  • Unexpected damage
  • Additional work approved by the customer

A final price will be provided through a written estimate, work order, invoice or other service document.

Promotions and Special Offers

Promotions may be subject to:

  • Expiration dates
  • Equipment requirements
  • Financing approval
  • Service area limits
  • Product availability
  • Installation requirements
  • Other written restrictions

Unless otherwise stated, promotions may not be combined with other offers.

RayMoore Heating and Cooling may change or end a promotion at any time, subject to applicable law.

Financing

Financing may be offered through independent third-party providers.

Financing is subject to:

  • Credit approval
  • Provider terms
  • Interest rates
  • Payment schedules
  • Eligibility requirements
  • Other lender conditions

RayMoore Heating and Cooling does not make credit decisions and does not guarantee financing approval.

Any financing agreement is between the customer and the financing provider.

Appointments and Access

You are responsible for providing accurate scheduling and property information.

You agree to provide reasonable access to the equipment and work area at the scheduled time.

For safety and efficiency, please:

  • Secure pets
  • Remove obstacles from the work area
  • Provide access to electrical panels, thermostats and HVAC equipment
  • Inform us of known hazards
  • Ensure that an authorized adult is available when required

Delays, limited access or unsafe conditions may result in rescheduling or additional charges.

Cancellations and Rescheduling

Please contact RayMoore Heating and Cooling as soon as possible if you need to cancel or reschedule an appointment.

Repeated late cancellations, missed appointments or denied access may result in:

  • Delayed service
  • Rescheduling fees
  • Trip charges
  • Limits on future scheduling

Any applicable fee should be communicated before or at the time of service when practical.

Repairs and Equipment Condition

HVAC systems may contain hidden damage, worn components or prior installation issues that cannot be fully identified before work begins.

Completing one repair does not guarantee that another component will not later fail.

RayMoore Heating and Cooling may recommend additional repairs or replacement when further issues are discovered.

Additional work will not be performed without customer approval, except when immediate action is reasonably necessary to protect safety or property and authorization has been provided.

Warranties

Any service, labor, equipment or manufacturer warranty will be governed by the written terms provided with the estimate, invoice, work order or product documentation.

Warranty coverage may be limited or void when:

  • Equipment is misused
  • Maintenance is neglected
  • Unauthorized repairs are performed
  • Damage is caused by weather, flooding, fire, pests or electrical problems
  • The system is altered by another party
  • Manufacturer requirements are not followed

Manufacturer warranties are provided by the manufacturer and may require product registration.

SMS Terms

By providing your mobile number and choosing to receive text messages from RayMoore Heating and Cooling, you agree to receive conversational and informational messages regarding your inquiry, appointments, estimates, service updates and customer support.

When separately authorized, you may also receive marketing messages regarding discounts, promotions and service offers.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

For assistance, contact RayMoore Heating and Cooling at 317-418-2961 or [ADD BUSINESS EMAIL ADDRESS].

Carriers are not responsible for delayed or undelivered messages.

Your mobile information and text messaging consent will be handled according to our Privacy Policy.

Email Communications

When you provide your email address, RayMoore Heating and Cooling may send communications related to:

  • Service requests
  • Appointments
  • Estimates
  • Invoices
  • Customer support
  • Maintenance reminders
  • Promotions, when permitted

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

You may still receive service-related or transactional emails after opting out of marketing emails.

Calls and Call Recording

When you call RayMoore Heating and Cooling or request a callback, we may collect caller information and details related to your service request.

Calls may be monitored or recorded for quality, training, customer service and documentation purposes where permitted by law.

Notice or consent will be provided when required.

Payments

Payment terms will be stated on the estimate, work order, invoice or financing agreement.

You agree to provide accurate payment information and pay all approved charges when due.

Past-due balances may be subject to:

  • Late fees
  • Collection costs
  • Service suspension
  • Other remedies allowed by law

Payment disputes should be reported promptly so they can be reviewed.

Third-Party Services

The website may use or link to third-party services, including:

  • Scheduling tools
  • Payment processors
  • Financing providers
  • Review platforms
  • Social media platforms
  • Mapping services
  • Analytics services

RayMoore Heating and Cooling does not control the content, security, availability or policies of third-party services.

Your use of those services may be governed by separate terms and privacy policies.

Website Content

Website content is provided for general information.

Although we work to keep information accurate and current, we do not guarantee that every page will always be complete, error-free or updated immediately.

HVAC information on the website is not a substitute for an on-site inspection or professional diagnosis.

Intellectual Property

Website text, graphics, logos, images, videos, design elements and other content are owned by or licensed to RayMoore Heating and Cooling unless otherwise stated.

You may view or print website content for personal, noncommercial use.

You may not reproduce, publish, sell, modify or distribute website content without written permission.

Reviews and Submitted Content

When you submit a review, testimonial, photo, comment or other content, you confirm that:

  • You have the right to submit it
  • It is accurate to the best of your knowledge
  • It does not violate another person’s rights
  • It does not contain unlawful or harmful material

You grant RayMoore Heating and Cooling permission to use submitted reviews or testimonials for business and marketing purposes, subject to applicable law and any platform rules.

Disclaimer of Warranties

The website is provided on an “as available” basis.

To the fullest extent permitted by law, RayMoore Heating and Cooling does not guarantee that:

  • The website will always be available
  • The website will be error-free
  • All content will always be current
  • Every service request will be accepted
  • Third-party links or tools will operate without interruption

Nothing in these Terms removes any warranty or right that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by law, RayMoore Heating and Cooling will not be liable for indirect, incidental, special or consequential damages arising from:

  • Website use
  • Website outages
  • Third-party services
  • Reliance on general website information
  • Unauthorized access beyond our reasonable control

This limitation does not apply where liability cannot legally be limited.

Indemnification

You agree to hold RayMoore Heating and Cooling harmless from claims, losses or expenses resulting from:

  • Your unlawful use of the website
  • False information you provide
  • Your violation of these Terms
  • Your violation of another person’s rights

This provision applies only to the extent permitted by law.

Privacy

Your use of the website is also governed by our Privacy Policy:

https://yougetmoore.com/privacy-policy/

The Privacy Policy explains how we collect, use, store and share personal information.

Governing Law

These Terms and Conditions are governed by the laws of the State of Indiana, without regard to conflict-of-law rules.

Any dispute will be handled in a court with proper jurisdiction in Indiana unless another process is required by law or agreed to in writing.

Changes to These Terms

RayMoore Heating and Cooling may update these Terms and Conditions from time to time.

The updated version will be posted on this page with a revised effective date.

Continued use of the website after changes are posted means you accept the updated Terms.

Contact Us

For questions about these Terms and Conditions, contact:

RayMoore Heating and Cooling
8442 Brookville Rd.
Indianapolis, IN 46239

Phone: 317-418-2961
Email: info@yougetmoore.com

Website: https://yougetmoore.com

Scroll to Top