Effective Date: July 17, 2026
RayMoore Heating and Cooling respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose and protect information when you visit https://yougetmoore.com, contact us, request an estimate, schedule service, submit a form or communicate with us by phone, email or text message.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information you provide directly to us, including:
- Name
- Email address
- Telephone or mobile phone number
- Service address
- Mailing address
- Appointment preferences
- Details about your heating, cooling or indoor-air-quality needs
- Information included in messages, forms or service requests
- Estimate and service history
- Payment or financing-related information
- Job application information
- Any other information you voluntarily provide
We may also collect information automatically when you visit our website, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visits
- General geographic location
- Website interactions
- Advertising or campaign information
- Cookie and tracking technology data
We do not intentionally request sensitive personal information through general website forms. Please do not submit Social Security numbers, financial account passwords, medical information or other highly sensitive information unless specifically requested through a secure process.
How We Collect Information
We may collect information when you:
- Submit a contact or service request form
- Request an estimate
- Schedule an appointment
- Use an online booking tool
- Use our website chat feature
- Call or text our business
- Subscribe to communications
- Apply for employment
- Respond to a survey or promotion
- Interact with our website, advertisements or social media pages
- Become a customer or receive HVAC services from us
Information may also be provided to us by service providers that help us operate our website, manage appointments, communicate with customers, process payments, deliver advertising or provide customer support.
How We Use Your Information
We may use personal information to:
- Respond to questions and service inquiries
- Schedule, confirm or update appointments
- Prepare estimates and proposals
- Provide heating and cooling services
- Communicate technician arrival or scheduling information
- Process payments and maintain business records
- Provide customer support
- Send service reminders
- Follow up on estimates or completed work
- Request customer feedback or reviews
- Send promotional messages when separately authorized
- Operate and improve our website
- Measure website traffic and advertising performance
- Prevent fraud, spam, misuse or security threats
- Comply with legal and regulatory requirements
- Protect our rights, customers, employees and property
We may use de-identified or aggregated information for reporting, analytics and business planning.
SMS and Mobile Information
When you provide your mobile phone number and consent to receive text messages, RayMoore Heating and Cooling may send messages regarding service inquiries, appointments, estimates, technician updates, customer support and, when separately authorized, promotional offers.
Mobile information will not be sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers that help deliver messaging services.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Opting out of marketing messages does not prevent us from sending non-marketing communications when legally permitted, such as direct responses to your request or important service-related communications.
Phone Calls
When you call us or request a call, we may collect your phone number, caller information and details about your service request.
Calls may be monitored or recorded for training, quality control, documentation or customer service purposes where permitted by law. When legally required, notice or consent will be provided before recording.
Email Communications
We may use your email address to respond to inquiries, send estimates, confirm appointments, provide service information, send invoices or deliver other communications related to your relationship with us.
Promotional emails may include an unsubscribe link. You may opt out of promotional email messages at any time. We may still send transactional or service-related messages when necessary.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts and similar technologies.
These technologies may help us:
- Keep the website working properly
- Remember preferences
- Understand how visitors use the website
- Measure advertising results
- Improve website speed and performance
- Prevent fraud or security problems
- Display relevant advertisements
Some cookies are placed by third-party services, such as analytics, advertising, website hosting, form, chat or scheduling providers.
You may be able to limit cookies through your browser settings. Blocking cookies may affect certain website features.
Analytics and Advertising
We may use third-party analytics and advertising services to understand website activity and measure the results of our marketing.
These providers may collect information through cookies, pixels or similar technologies, including:
- IP address
- Device and browser details
- Pages visited
- Links clicked
- Approximate location
- Advertising identifiers
- Interactions with advertisements
These providers process information according to their own privacy policies and settings.
We do not authorize advertising or analytics providers to use SMS opt-in data or messaging consent for their own marketing purposes.
How We Share Information
We may share personal information with service providers that perform work on our behalf, including providers that support:
- Website hosting
- Customer relationship management
- Appointment scheduling
- Text messaging and email delivery
- Telephone services
- Payment processing
- Financing applications
- Website analytics
- Digital advertising
- Spam prevention
- Cybersecurity
- Data storage
- Accounting
- Legal or professional services
These providers may access information only as reasonably necessary to perform their services and are expected to protect it.
We may also disclose information:
- When required by law, subpoena, court order or government request
- To protect our rights, safety or property
- To investigate fraud, abuse or security incidents
- To enforce our agreements
- In connection with a merger, acquisition, sale or transfer of business assets
- With your direction or consent
We do not sell personal information for money.
Certain privacy laws may define some advertising-related data transfers as a “sale,” “sharing” or “targeted advertising,” even when money is not exchanged. Where applicable, you may have the right to opt out of those activities.
Regardless of any other provision in this Privacy Policy, mobile phone information and SMS consent data will not be shared with third parties or affiliates for their marketing or promotional purposes.
Payment and Financing Information
Payment information may be collected and processed by third-party payment providers. We may not receive or retain complete payment card details.
Financing applications may be processed by independent financing companies. Information submitted through a financing application is subject to that provider’s privacy policy, terms and approval process.
RayMoore Heating and Cooling does not control a financing provider’s independent credit decisions or data practices.
Employment Applications
When you apply for a position, we may collect information such as:
- Name
- Contact information
- Employment history
- Qualifications
- Driver’s license information
- References
- Information included in your application
We use this information to review applicants, communicate about employment opportunities and comply with employment-related requirements.
Do not submit Social Security numbers or sensitive financial information through a general employment form unless specifically requested through a secure process.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Maintain customer and business records
- Complete transactions
- Respond to disputes
- Meet warranty obligations
- Comply with tax, accounting, insurance and legal requirements
- Prevent fraud and protect our business
Retention periods may vary based on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information.
However, no website, internet transmission, email system or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
Please contact us promptly if you believe your information has been accessed or used without permission.
Your Privacy Choices
Depending on where you live and the laws that apply, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data-sharing practices
- Request information about how personal information is used
- Appeal a decision regarding a privacy request
- Receive equal service without unlawful discrimination for exercising privacy rights
These rights may be subject to legal exceptions.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
Do Not Track and Privacy Preference Signals
Some browsers offer “Do Not Track” settings or privacy preference signals.
Because there is not one universal standard for all Do Not Track signals, our website may not respond to every browser setting in the same manner.
Where required by applicable law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of covered data sales, sharing or targeted advertising.
Children’s Privacy
Our website and services are intended for adults seeking heating and cooling services.
We do not knowingly collect personal information from children under 13 through the website. If we learn that information from a child under 13 was collected without appropriate authorization, we will take reasonable steps to delete it.
Parents or guardians who believe a child has submitted personal information may contact us using the information below.
Third-Party Websites
Our website may link to websites or services operated by other companies, including financing, scheduling, social media, review or payment providers.
We are not responsible for the privacy practices, security or content of third-party websites. Review their privacy policies before submitting personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means you acknowledge the revised policy.
Contact Us
For questions, requests or concerns about this Privacy Policy, contact:
RayMoore Heating and Cooling
8442 Brookville Rd.
Indianapolis, IN 46239
Phone: 317-418-2961
Email: info@yougetmoore.com
Website: https://yougetmoore.com